Comprehensive ticketing system for multi-tenant support.
The Support module allows Tenants and Artists to communicate issues directly to the platform administrators. It replaces external email for support, ensuring all context (Tenancy ID, Plan, User ID) is automatically attached to every request.
Platform down, payments failing, or data loss risks.
1 Hour
Response TimeSpecific feature broken for multiple users.
4 Hours
Response Time"How do I...?" or feature requests.
24 Hours
Response TimeFeature requests are distinct from Bugs. They should be marked with the
Feature Request tag. These tickets are automatically aggregated into the Product
Roadmap board for review by the Product Manager.
LabelStack - Music Distribution Platform
Support Module v1.4.0